{% load static %} Miguel's - Digital Resume

HI THERE I’m Miguel
DevOps software engineer + Application Support.

  • 5+ DevOps
  • EN/SP Languages
  • 9+ Support engineer

About Me

The name`s Miguel. I am a tireless seeker of knowledge and I do the work I do because I love it.
I like the industry. I like the people I meet. 13+ years of experience in providing comprehensive support and deep root cause analysis. I value honesty,quality and attention to detail.

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Core Skills

  • Linux admin
  • SQL
  • Python
  • Docker
  • Jenkins
  • Kubernetes
  • GIT

Other Tools

  • Jira
  • NDM/connect direct
  • DB2
  • Datadog
  • AWS

Work Experience

2019 - Current

USAA

Senior DevOps/Sysadmin

United Services Automobile Association (USAA) is a San Antonio -based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance -regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United.

  • Install, upgradeand monitor software and hardware (IDRAC&ILO)
  • Maintain the essentials such as OS, business applications, webservers, local and wide area networking both hardware and software and mid-range server hardware.
  • Developing/Debugging software systems
  • Collaborating with internal technology, research and portfolio management team
  • Working with tools and technologies such as MySQL, Jenkins,Docker,kubernetes,git etc.
2013 - 2018

AMDOCS

Senior Software Support Engineer

Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.

  • Coordinate with system partners to finalize designs & confirm requirements
  • Software installation.
  • Monitor application performance and provide statistical reports both real time & historical.
  • Leadader group 10+ employees
  • Assigned daily task and provide weekly updates,createdseveral knowledgebasearticles and playbooks.
  • Mainframe L2 support (attachment emulation/as400)
  • NDM/connect direct, Autosys job scheduler, active directory, GIT/GitHub
2013 - 2014

HP Inc.

Application support Analyst L3

Computing and Printing Global Services Mexico, S. de R.L. de C.V.

  • support 300+ applications in different Operative System's Unix/Windows/Linux involving WebLogic, IIS, Tidal, Apache, Tomcat, Jboss and SQL/Oracle Databases. We manage everything related with the production side like availability, functionality and performance for this apps and making changes or fixing critical issues. Also, we manage the infrastructure side as Unix/Windows/Linux administrator, backups, network.
  • Diagnosed and troubleshooted UNIX and Windows processing problems andapplied solutions to increase company efficiency
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
2010 - 2013

DELL

Senior technical associate

Dell is an American technology company that develops, sells, repairs, and supports computers and related products and services and is owned by its parent company, Dell Technologies.

  • Providing technicalsupport to over 200 hospital all over the US
  • Incident/request management
  • Active directorymodify user profiles and access issues
  • Email support lotus,troubleshoot also printer spoolers
  • Creating virtual workstations for doctors and ERdepartment